Privacy Policy

Last updated: 2024

Clearlifeinsight ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our home food delivery service, and it sets out your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Clearlifeinsight is the data controller responsible for your personal data. Our registered address is 35 Byres Road, Glasgow, G23 8LQ, United Kingdom.

1. Information We Collect

We collect personal data that you provide to us directly through the forms on our website, including when you request information, place an order, or contact our customer support team. The categories of personal data collected through our forms may include:

• Full name
• Email address
• Telephone number
• Delivery address
• Order details and dietary preferences (where voluntarily provided)
• Any other information you choose to include in a message or enquiry

We do not collect payment card details directly through our website forms; any payment processing is handled separately at the point of transaction.

2. Why We Collect This Data

We use the personal data collected through our forms for the following purposes:

• To process and fulfil your food delivery orders
• To communicate with you about your order, delivery, or enquiry
• To respond to customer service requests
• To maintain accurate records of our business relationship with you

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Performance of a contract: where processing is necessary to fulfil your order or provide the delivery service you have requested.
• Legitimate interests: where processing is necessary for us to respond to enquiries, maintain business records, and operate our website effectively, provided this does not override your rights and interests.
• Consent: where you have given clear consent for us to process your data for a specific purpose, such as advertising measurement on the confirmation page.

4. Cookies

Our website uses only one cookie, named cookie_consent, which stores your consent preference for a period of one year. This cookie does not track your browsing activity and is used solely to remember your choice regarding cookie consent.

We do not use analytics cookies, tracking pixels, session cookies, or CSRF tokens on this website. No third-party analytics services are employed.

Advertising measurement technology is only activated after you have given your consent, and it operates exclusively on the order confirmation page. It does not run anywhere else on the website and does not operate without your prior consent.

5. Data Retention

We retain personal data collected through our forms only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Order-related data is typically retained for a period sufficient to handle customer service matters and to comply with applicable UK tax and consumer protection obligations. The cookie_consent cookie is stored on your device for one year from the date you set your preference.

6. Who We Share Your Data With

We do not sell your personal data. We may share limited personal data with:

• Delivery personnel or logistics partners, solely for the purpose of fulfilling your order
• Payment processors, where necessary to complete a transaction
• Professional advisors, regulators, or law enforcement, where required by law

We do not transfer your personal data outside the United Kingdom unless appropriate safeguards are in place in accordance with UK data protection law.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• The right to be informed about how your data is used
• The right to access the personal data we hold about you
• The right to rectification of inaccurate or incomplete data
• The right to erasure of your personal data in certain circumstances
• The right to restrict processing of your data
• The right to data portability
• The right to object to processing based on legitimate interests
• The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond to your request within the timeframes required by UK data protection law.

8. How to Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

9. Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the supervisory authority for data protection in the United Kingdom. We would, however, appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first using the details above.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated revision date.